Privacy Policy
Arthur Edwards Pool & Spa Centre (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website sms.aepools.com or use our services, including when you request a quote, submit a contact form, or opt into SMS communications.
We want to be clear: we do not sell or share your personal information for marketing or promotional purposes.
1. Information We Collect
We may collect the following types of information:
Personal Information
Name, email address, phone number, service address, and any additional details you provide when requesting a quote, scheduling service, contacting us, or participating in promotions.
Service-Related Information
Details related to pool and spa services, including:
Pool construction
Pool renovation and liner replacement
Pool summerizing services
Weekly maintenance services
Equipment repair or upgrades
Pool winterizing services
Hot tub services
Financing inquiries
Automatically Collected Information
IP address, browser type, device information, pages visited, and website activity collected through cookies and analytics tools.
Campaign Interaction Data
Information you provide when participating in promotions, surveys, reviews, or special offers.
2. How We Use Your Information
We use collected information to:
Provide, schedule, and improve our pool and spa services
Respond to inquiries and provide customer support
Send service-related notifications, appointment reminders, and updates
Administer promotions, surveys, or special offers
Personalize your experience and tailor services to your needs
Analyze website traffic and marketing performance
Comply with legal and regulatory requirements
You may opt out of marketing communications at any time.
3. How We Share Your Information
We do not sell or rent your personal information.
We may share information only in the following limited circumstances:
Service Providers
We may share information with trusted subcontractors and service providers who assist with website hosting, CRM systems, scheduling, analytics, payment processing, financing coordination, or customer communications. These providers are required to protect your information.
Legal Compliance
We may disclose information when required by law or to respond to lawful requests.
Business Transfers
If Arthur Edwards Pool & Spa Centre undergoes a merger, acquisition, or asset sale, your information may be transferred as permitted by law.
Important SMS Privacy Notice
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors for support services (such as customer service or SMS delivery platforms) is permitted.
Text messaging opt-in data and consent will never be shared with third parties, except aggregators and providers necessary to deliver SMS services.
4. SMS Program & Messaging Policy
Program Name: Arthur Edwards Pool Service Updates
Program Description:
Users who opt in may receive appointment reminders, service updates, project notifications, seasonal maintenance reminders, promotional offers, and occasional customer support messages.
You may cancel SMS messages at any time by texting “STOP.”
After opting out, you will receive a confirmation message and no further texts.
To rejoin, simply sign up again through our website or service forms.
For help, text “HELP” or contact us directly at:
📞 631-744-7189
📍 929 Route 25A, Miller Place, New York 11764
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply. Message frequency varies.
For privacy-related inquiries, please refer to this Privacy Policy at:
https://sms.aepools.com/privacypolicy-page-577653
5. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance website functionality, measure performance, and understand user engagement. You may disable cookies through your browser settings, though some features of the website may not function properly.
6. Data Security
We use industry-standard administrative, technical, and physical safeguards to protect your personal information. While we take reasonable precautions, no method of transmission over the internet is 100% secure.
7. Your Rights & Choices
You may have the right to:
Request access to, correction of, or deletion of your personal information
Opt out of marketing communications
Restrict or object to certain processing activities
Withdraw consent where applicable
To exercise these rights, please contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, contact us at:
Arthur Edwards Pool & Spa Centre
📍 929 Route 25A
Miller Place, New York 11764
📞 631-744-7189